All returns on products, (new/unopened, damaged or defective), must be made within 30 calendar days after the shipped tracking date of your product(s). All returned products to our warehouse will be inspected. If your product is deemed defective, damaged or if you received the wrong product, we will gladly ship you a new product (if available) or issue a credit to your account. We not accept returns on E-Liquids. Due to subjectivity in taste and personal preferences, we are unable to return, exchange or refund any E-Liquids. All E-Liquid sales are FINAL.

Returns must include all items that come with your product(s). This includes, but is not limited to, starter kits and products that come as sets. Please include the packaging that your product(s) came in when making a return. In addition, it is important that returned products are packaged carefully to avoid any damages during transit. We are not responsible for products that become damaged during transit due to improper packaging.

Products that become damaged in your possession because of mishandling, misuse or improper care are not covered by Ecigared. Therefore, we cannot issue a credit to your account or send you a new product if this occurs. If you receive products that you do not know how to use, please follow the care instructions carefully.

All customers are responsible for the shipping costs on returned products and must use a shipping provider that provides tracking services. In addition, the cost for return shipping by the customer is non-refundable. Only if you received the wrong product(s) or your product(s) is damaged upon arrival, we will pre-pay for the return shipping.